Our Core Values
Quality & Safety Commitment
We ensure that every product we offer meets our highest safety and efficacy standards. From organic cultivation practices to rigorous testing protocols, we go above and beyond to ensure that our customers can trust the integrity of our products.
True Community Support
We also dedicated to making a positive impact in our community. We believe in giving back and actively supporting initiatives that promote social justice, equity, and environmental sustainability. With us, you’re not just investing in your well-being; you’re contributing to a movement making a difference in the world.
FREQUENTLY ASK QUESTIONS
Do you have a physical vape shop or just sell online?
We are an online vape shop only. We no longer have physical retail stores, but you can shop our full range of vape kits, e-liquids, pods, coils, nicotine pouches and accessories online, with fast UK delivery available.
How quickly will my order arrive?
Order by 10pm Monday to Friday, or 3pm at weekends, and your order will be dispatched the same day. All orders over £100 qualify for free next-day delivery via Royal Mail, seven days a week, so in most cases, you’ll have your order the very next day
What is your returns policy?
If you’re not happy with your order, we accept returns within 30 days of purchase, provided items are unused and in their original packaging. Faulty products are covered separately – contact our team and we’ll resolve it quickly.
What happens if my device arrives faulty?
It’s rare, but if your device arrives faulty or stops working unexpectedly, we’ll put it right. Contact our team with your order details and a description of the issue, and we’ll arrange a replacement or resolution as quickly as possible. We’ll ensure you won’t be out of pocket for a manufacturing fault.
What is the legal age to buy vapes in the UK?
You must be 18 years old or over to purchase any vaping products in the UK. When shopping online with Quality THC Portal, your age must be verified before your order is shipped from our warehouse.
How does age verification work?
Age verification is a legal requirement for all UK vape retailers, and ours is designed to be as quick and painless as possible. You’ll be asked to verify your age once at checkout using a simple automated check. It takes under a minute for most customers and doesn’t affect your delivery time. Once verified, you won’t need to do it again.
How can I contact your team for support?
Our UK-based customer support team is available seven days a week via live chat, email, or phone – whatever suits you. Head to our Contact Us page for full details and opening hours.