We are an online vape shop only. We no longer have physical retail stores, but you can shop our full range of vape kits, e-liquids, pods, coils, nicotine pouches and accessories online, with fast UK delivery available.

Order by 10pm Monday to Friday, or 3pm at weekends, and your order will be dispatched the same day. All orders over £100 qualify for free next-day delivery via Royal Mail, seven days a week, so in most cases, you’ll have your order the very next day

If you’re not happy with your order, we accept returns within 30 days of purchase, provided items are unused and in their original packaging. Faulty products are covered separately – contact our team and we’ll resolve it quickly.

It’s rare, but if your device arrives faulty or stops working unexpectedly, we’ll put it right. Contact our team with your order details and a description of the issue, and we’ll arrange a replacement or resolution as quickly as possible. We’ll ensure you won’t be out of pocket for a manufacturing fault.

You must be 18 years old or over to purchase any vaping products in the UK. When shopping online with Quality THC Portal, your age must be verified before your order is shipped from our warehouse.

Age verification is a legal requirement for all UK vape retailers, and ours is designed to be as quick and painless as possible. You’ll be asked to verify your age once at checkout using a simple automated check. It takes under a minute for most customers and doesn’t affect your delivery time. Once verified, you won’t need to do it again.

Our UK-based customer support team is available seven days a week via live chat, email, or phone – whatever suits you. Head to our Contact Us page for full details and opening hours.